Terms & Conditions
These terms and conditions apply to the use of the Naturally Gifted website found at www.naturallygifted.com.au
These terms and conditions specifically refer to the purchase of gift hampers from www.naturallygifted.com.au. Throughout these terms and conditions, the above products and services are collectively referred to as ‘Gifts’.
1. Making a purchase
When you purchase a Gift you become legally bound by these terms and conditions. Please do not proceed to purchase your Gift until you have read, understood and accepted these terms and conditions. If you have any queries, please contact us and we will be pleased to assist.
Phone: 1300 80 30 44
Cancellation of an order for a single Gift will entitle the purchaser to a full refund where Naturally Gifted is notified and acknowledges receipt of the cancellation prior to the scheduled dispatch of the Gift. Where a Gift is dispatched immediately upon receipt of the order, there will be no right to cancel the order.
Cancellations of any order of multiple Gifts or an order during the Christmas period (‘Christmas Order’) must be received at least ten (10) days prior to the scheduled dispatch of the order and will incur a cancellation fee equivalent to the deposit paid.
3. Refunds and Exchanges
Gifts cannot be exchanged or redeemed for cash and refunds will only be granted in limited circumstances, at the discretion of Naturally Gifted.
To request a refund you should put your request in writing, setting out the reasons for your request, and email to: email@example.com.
Your request will be considered by the Sales and Marketing Manager and will be finalised within 21 days of receipt of the request.
Naturally Gifted will not approve a refund where:
· you have notified Naturally Gifted of your intention to cancel an order after the order has been dispatched
· you have changed your mind
· a gift is not delivered at the time or on the day requested by you, or
· a gift has been lost or damaged when left at the recipient’s address
All prices are quoted in Australian dollars and include Goods and Services Tax (GST) at the current rate of 10%.
Naturally Gifted reserves the right to change prices.
All gift prices on the website are exclusive of delivery charges.
Naturally Gifted will use its best endeavours to ensure dispatch of orders within 24 hours of receipt of the order (except in the case of Bulk Orders and Christmas Orders, see below) where the order is received on a business day. Orders received on a Saturday, Sunday or public holiday will be processed on the next business day.
Naturally Gifted uses reputable third party courier providers to deliver all Gifts. Couriers deliver between 8am-5pm, Monday to Friday and specific delivery times cannot be guaranteed. Couriers do not deliver to PO Boxes, Australia Post will be used in these circumstances and Naturally Gifted accepts no responsibility for any delay, loss or damage from the use of these services.
It is the responsibility of the purchaser to correctly address gifts and provide appropriate delivery instruction. Naturally Gifted does not accept any responsibility for damage, missing or delayed orders where:
· incorrect or incomplete delivery address or delivery instructions have been provided
· delivery instructions direct a gift to be left at a particular address unattended
6. Christmas Delivery
Each year, Naturally Gifted will nominate a date after which it will not accept orders for the Christmas period (Christmas Cut-off Date). Naturally Gifted will use its best endeavours to ensure that orders received prior to the Christmas Cut-Off Date are dispatched with adequate time allowed for delivery, although it makes no guarantee of such delivery and accepts no responsibility if delivery is not made by Christmas Day. A purchaser placing an order after the Christmas Cut-Off Date acknowledges that the order may not be delivered by Christmas day.
7. Bulk orders
Naturally Gifted will happily fulfil bulk orders to:
· numerous gifts delivered to the one address
· numerous gifts delivered to different addresses
Discounts on delivery may apply.
To ensure delivery, order for ten (10) of the same Gifts should be ordered at least one week prior to the requested delivery date.
8. Gifts containing alcohol
Under the Liquor Act 2007 (NSW), s 6(1)(i), Naturally Gifted is exempt from the need to hold a liquor licence.
Purchasers purchasing Gifts which contain alcohol warrant that they are over 18 years of and that if the gift is to be delivered to a third party recipient, that third party recipient is over 18 years of age.
Naturally Gifted, its directors, employees, successors and assigns accepts no liability for any act, omission or default, whether negligent or otherwise of any third party in connection with a Gift. Naturally Gifted’s liability in connection with any products provided is, subject to any non-excludable conditions or warranties implied by legislation, limited to the amount paid for the products.
Naturally and its employee’s can not be held liable for injuries, illness, loss or damage sustained by the use of any product. It is the purchaser’s responsibility to make sure that the products are suitable for their particular requirements.
10. Availability and description of products
All Gifts listed on the website indicate whether there are in stock.
At certain times Naturally Gifted may need to change the contents of the Gifts, for example where individual items within a gift hamper or gift basket are out of stock. Naturally Gifted reserves the right to make changes to individual items within a Gift and such action does not require Naturally Gifted to inform the purchaser.
11. Displayed products
Some photographs may include additional display items such as glasses, crockery and fresh produce. These are lifestyle props and are not included in the Gift.
Every attempt is made to ensure that the information provided on this website is accurate, it should be used as a general guide only, and Naturally Gifted does not accept responsibility for any incorrect information.
The text, photographs or illustrations on this website are protected by copyright and must not be copied in whole or in part with the express permission of Naturally Gifted.
From time to time Naturally Gifted offers promotional discounts and special offers ('Promotional Offers' or 'Promotional Codes'). If you have a Promotional Code, it should be entered at the checkout where prompted. When you redeem any of Naturally Gifted's Promotional Codes or Promotional Offers, you agree to accept and comply with all of the following terms and conditions of use.
Promotional Codes can only be used once per person, unless Naturally Gifted has expressly indicated that the Promotional Code is valid for more than one use, e.g where it applies to all purchases during a specified time period.
The discount in the Promotional Code will be applied to the price, exclusive of GST and delivery cost.
If you have been provided a valid Promotional Code, you must enter it into the designated field in the shopping cart. Otherwise, your discount will not be applied.
Promotional Codes must be used before the designated expiration date. No extensions will be allowed under any circumstances.
Promotional Codes and Promotional Offers cannot be combined, unless it is within the terms of the specific Promotional Code or Offer.
Promotional offers, such as a free gift with purchase dependant on reaching a dollar spent, is exclusive of delivery costs and any delivery cost to ship the free gift to you will be borne by Naturally Gifted unless otherwise stated.
15. Naturally Gifted Legal Entity
The Naturally Gifted website (www.naturallygifted.com.au) is owned and operated by Rudston-Brown Management Pty Ltd T/A Naturally Gifted. (Naturally Gifted). Naturally Gifted reserves the right to change these terms and conditions without notice.
What happens if I change my mind? Can I cancel my order?
You can find out if it is possible to cancel your order after it has been placed online by emailing: firstname.lastname@example.org
Your cancellation will be accepted if the order has not been dispatched. Dispatch will normally occur within 24 hours of the order being placed but may occur within a few hours. If you order has already been sent then you cannot cancel.
You will be charged a cancellation fee of $5.00 for each order that is cancelled.
If you cancel a bulk order for which you have paid a deposit, the cancellation fee will be equal to the value of the deposit paid. A full refund will be given, minus the cancellation fee.